Privacy Policy

Privacy Policy — Clottya

This Privacy Policy explains how service@clottya.com collects, uses, and discloses your personal information in connection with the operation of the Clottya platform.

WHAT INFORMATION DO WE COLLECT?

“Personal information” refers to information that can be used to directly or indirectly identify you. This also includes anonymous information that is linked to data capable of identifying you. Personal information does not include data that has been irreversibly anonymized or aggregated so that it can no longer be used to identify you, either alone or in combination with other information.

We only collect and use personal information that is necessary to comply with legal obligations, operate our business, and provide you with the services you request.

We collect information from you when you:

• Register on our website

• Place an order

• Subscribe to our newsletter

• Respond to a survey or promotion

When ordering or registering on our site, you may be asked to provide information such as your name, email address, mailing address, and phone number. You may also visit our website anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

We use your information solely for the purposes for which it was provided and as permitted by applicable law. This may include:

• Personalizing your experience
  (Helping us better respond to your individual preferences)

• Improving our website and shopping experience
  (We continuously improve our offerings based on customer feedback)

• Enhancing customer service
  (Allowing us to respond more effectively to support requests)

• Processing transactions
  Including payment execution, order fulfillment, contests, promotions, surveys, or other site features

• Sending periodic emails
  The email address you provide may be used to send order updates, important notifications, and occasional company news or product information

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION (EEA USERS)

If you are located in the European Economic Area (“EEA”), Clottya processes your personal information under the following legal bases:

• Consent under Article 6(1)(a) of the GDPR

• Contract performance or pre-contractual steps under Article 6(1)(b)

• Legal obligations under Article 6(1)(c)

• Legitimate interests under Article 6(1)(f)

You may withdraw your consent at any time by contacting us at service@clottya.com. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

YOUR RIGHTS

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to:

• Access, correct, or delete your personal information

• Restrict or object to certain processing activities

• Receive your personal information in a structured, commonly used format

• Request transmission of your data to a third party (where technically feasible)

• Lodge a complaint with a competent data protection authority

To protect your privacy and security, we may request verification of your identity before fulfilling certain requests. In some cases, applicable laws may permit or require us to refuse specific requests.

To exercise your rights, please contact service@clottya.com. We will respond within a reasonable timeframe.

HOW DO WE PROTECT YOUR INFORMATION?

You are responsible for maintaining the confidentiality of your username and password on service@clottya.com. We recommend using a strong, unique password and updating it regularly.

We implement industry-standard security measures, including:

• Secure server technology

• SSL (Secure Socket Layer) encryption for sensitive information

• Restricted access to payment data

Payment information is processed through secure payment gateways and is not stored on our servers after a transaction is completed.

Our website and servers are regularly security scanned and externally verified by McAfee Secure (Symantec) to help protect you online.

DO WE USE COOKIES?

Yes. Cookies are small files stored on your device that help us recognize your browser and remember certain information.

We use cookies to:

• Remember items in your shopping cart

• Save user preferences

• Analyze site traffic and interactions to improve user experience

We may use third-party analytics services such as Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect usage data, which may be transmitted to and stored on servers in the United States. Google does not associate your IP address with other data it holds.

Third-party applications (such as social media sharing buttons) may set their own cookies. We do not have access to or control over these cookies.

You can disable cookies through your browser settings. However, some website features may not function properly. You may still place orders by contacting service@clottya.com.

DO WE DISCLOSE INFORMATION TO THIRD PARTIES?

We do not sell, trade, or transfer your personal information to outside parties.

We may share information with trusted third parties who assist us in operating our website, processing payments, delivering products, or providing customer support—provided they agree to keep this information confidential.

We may also disclose information when required by law or to protect our rights, property, or safety. Non-personally identifiable information may be used for marketing or analytics purposes.

HOW LONG DO WE RETAIN YOUR INFORMATION?

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

THIRD-PARTY LINKS

Our website may occasionally include links to third-party products or services. These sites have independent privacy policies, and Clottya is not responsible for their content or practices. We welcome feedback regarding any linked sites.

TERMS AND CONDITIONS

Please review our Terms and Conditions for details regarding website use, disclaimers, and liability limitations.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and reflected in the modification date.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 service@clottya.com