Shipping & Delivery

Orders are prepared and shipped from Monday to Friday. Most orders are dispatched within 48 hours of the order date. Orders placed on weekends or public holidays are generally processed within the next 2 business days.

If we are unable to process your order due to inaccurate or incomplete payment information, processing may be delayed by up to 2 additional business days. If your order contains out-of-stock items, processing and shipment may require up to 5 extra business days.

Please note that Clottya is not responsible for lost or stolen packages. If your package is missing, we recommend contacting the shipping carrier as soon as possible to file a claim.

Overall Delivery Time = Order Processing Time + Shipping Time

Processing Time
Orders typically require 1–3 business days to prepare.

Shipping Time
Standard shipping usually takes 5–7 business days.

All timeframes refer to business days only. During peak seasons or major holidays, increased air freight volume may result in transportation delays. If you require urgent delivery, please contact us in advance with your required delivery date, and we will do our best to prioritize your order.

Before shipment, every item undergoes careful preparation and strict quality control. As a result, total delivery time may vary slightly from the estimated shipping time alone.

Shipping Time and Charges

Packages usually arrive within 3–5 business days after shipment, depending on the selected carrier and shipping method. We work with reputable logistics providers such as UPS, DHL, TNT, and FedEx.

Shipping time and shipping fees vary based on the shipping method selected at checkout.

Standard Shipping
Estimated delivery: 5–7 business days
Shipping fee: $88.88

Please note that it may take several days after shipment for tracking information to become active in the courier’s system. If tracking details are not immediately available, please check again later. Estimated delivery times remain valid regardless of tracking status updates.

Shipping Notice

Shipping times are estimates and begin from the shipping date, not the order date. External factors such as flight schedules, customs inspections, or weather conditions may affect actual delivery times.

During major holidays, higher freight volumes may cause additional delays.

If your shipping address is located in a rural or remote area, delivery may take an additional 1–2 business days, and you may be required to collect your package from a local post office.

When placing your order, please carefully review your shipping address, phone number, and email address to avoid delays or delivery issues.

Shipping times may be extended due to incorrect address information, customs clearance procedures, or other unforeseen circumstances.

If you experience any of the following issues:

• Your package has not arrived within the estimated timeframe

• Tracking shows the package as delivered, but you have not received it

• Your package is missing items or contains incorrect items

Please contact our customer service team promptly so we can assist you.

Contact Information

For any shipping or delivery-related questions, please contact us at:service@clottya.com