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Orders are prepared and shipped from Monday to Friday. Most orders are dispatched within 48 hours of the order date. Orders placed on weekends or public holidays are generally processed within the next 2 business days.
If we are unable to process your order due to inaccurate or incomplete payment information, processing may be delayed by up to 2 additional business days. If your order contains out-of-stock items, processing and shipment may require up to 5 extra business days.
Please note that Clottya is not responsible for lost or stolen packages. If your package is missing, we recommend contacting the shipping carrier as soon as possible to file a claim.
Overall Delivery Time = Order Processing Time + Shipping Time
Processing Time
Orders typically require 1–3 business days to prepare.
Shipping Time
Standard shipping usually takes 5–7 business days.
All timeframes refer to business days only. During peak seasons or major holidays, increased air freight volume may result in transportation delays. If you require urgent delivery, please contact us in advance with your required delivery date, and we will do our best to prioritize your order.
Before shipment, every item undergoes careful preparation and strict quality control. As a result, total delivery time may vary slightly from the estimated shipping time alone.
Shipping Time and Charges
Packages usually arrive within 3–5 business days after shipment, depending on the selected carrier and shipping method. We work with reputable logistics providers such as UPS, DHL, TNT, and FedEx.
Shipping time and shipping fees vary based on the shipping method selected at checkout.
Standard Shipping
Estimated delivery: 5–7 business days
Shipping fee: $88.88
Please note that it may take several days after shipment for tracking information to become active in the courier’s system. If tracking details are not immediately available, please check again later. Estimated delivery times remain valid regardless of tracking status updates.
Shipping Notice
Shipping times are estimates and begin from the shipping date, not the order date. External factors such as flight schedules, customs inspections, or weather conditions may affect actual delivery times.
During major holidays, higher freight volumes may cause additional delays.
If your shipping address is located in a rural or remote area, delivery may take an additional 1–2 business days, and you may be required to collect your package from a local post office.
When placing your order, please carefully review your shipping address, phone number, and email address to avoid delays or delivery issues.
Shipping times may be extended due to incorrect address information, customs clearance procedures, or other unforeseen circumstances.
If you experience any of the following issues:
Your package has not arrived within the estimated timeframe
Tracking shows the package as delivered, but you have not received it
Your package is missing items or contains incorrect items
Please contact our customer service team promptly so we can assist you.
Contact Information
For any shipping or delivery-related questions, please contact us at:service@clottya.com
At Clottya, our priority is to deliver high-quality products and provide an enjoyable shopping experience. Our Return and Exchange Policy is designed to assist customers with various return or exchange situations clearly and fairly.
We want you to feel confident when shopping with Clottya. If for any reason you are not fully satisfied with your order, please contact us within 30 days of the delivery date. Our customer service team is always here to help.
If you would like to cancel your order, please contact us at service@clottya.com,including your order number and the reason for cancellation.
a. Orders canceled within 24 hours of purchase and not yet shipped are eligible for a full refund.
b. Orders that have already been shipped cannot be canceled. In this case, you may initiate a return after receiving the package.
c. Refunds are typically processed within 5–15 business days. If you have not received your refund within 30 days, please contact us for further assistance.
Returns without prior authorization will not be accepted.
Return or exchange requests must be made within 30 days of receiving the original order.
All returned items must be in their original condition, unworn, unwashed, unaltered, and undamaged, with original tags attached.
All returns or exchanges must be shipped using a trackable shipping method. Returns without tracking information will not be processed.
Please email our Customer Service team at
within 30 days of receiving your order. Include a clear explanation of the issue along with supporting photographs. Returns without prior approval may be refused.
Once your return request is approved, you will receive return instructions. Please send the item back using the provided return address and include the following information inside the package: Order Number, Email Address, and Full Name. This information is required to process your refund.
All returned items will be inspected upon arrival. Once approved, your refund will be issued, and you will receive an email confirmation. Refunds typically take 5–15 business days to appear in your account, depending on your bank or payment provider. We reserve the right to refuse refunds for items returned in unacceptable condition. If you do not receive your refund within 15 days after confirmation, please contact us.
For detailed return instructions and the return center address, please contact
Returns sent without prior authorization or sent directly to the address listed on our website or package will not be accepted or refunded.
We reserve the right to reject return requests if clear photographic evidence or sufficient details are not provided. If we are unable to contact you via email, we may be unable to process your request.
The buyer is responsible for return shipping costs.
Please retain your shipping receipt and tracking number when returning items. Clottya is not responsible for items that are lost, damaged, or incorrectly shipped during return transit.
Clottya eGift Cards are non-returnable, non-refundable, and non-exchangeable.
Final Sale items are not eligible for return, refund, or exchange.
If you have any questions regarding returns or exchanges, please contact us:
Email: service@clottya.com
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